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  8. User Manual
  9. Partners
  • Usage Scenarios
  • Online business

    Useful for online store owners and the people who manage E-commerce businesses.

  • Customer service support

    Pre-sale and after-sale service with live support on website.

  • Live website monitoring

    Monitor your website visitors and traffic real time.

  • Live keyword analyzer

    Track visitor keyword usage and discover best keywords for your website.

  • Online maketing tracker

    Trace where your customers come from and the performance of your SEO/SEM and PPC campaigns

  • Community forums and Blog

    Have live chats with forum members and bloggers to discuss their views or opinions.

  • Website designers

    Expand your website design offering with live website chat. ChatOnWebsite is a value-added feature for your customers' websites.

  • Web hosting

    Make your ISP or hosting business more successful.

  • Education

    Build a Distance Education system with live support features. Enhance your online courses and remote training/learning centers.

  • Traveling

    A travel agent's website with live help offers customers a high level of support and confidence when abroad.

Live Chat

ChatOnWebsite -- Live Chat & Visitor Tracking Solutions

ChatOnWebsite lets you to live chat with website visitors, monitor site traffic, and analyze visitors' web activities, including their search engine and keyword usage.

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Usage Scenarios
  • Increase Sales

    Initiate chats with visitors instantly. Identify your most valuable visitors and convert browsers into buyers!

  • Improve Customer Service

    Offer instant help. Send your solutions from your preset knowledge base.

  • Improve Online Marketing Performance

    Log your visitor's footprint, referer, keyword and residence time. Optimize your Google/Yahoo PPC campaigns. Detect and prevent click fraud!

  • Watch Your Business Grow

    Monitor your website traffic every day and measure your website's popularity.

  • Support Your Business Worldwide

    Multi-language support in visitor chat window:English, German, Portuguese, Swedish, Dutch, Russian, Chinese, Japanese, Polish, Turkish, Hungarian, Spanish, Romanian, Danish.

  • Valuable Visitor Identification

    When a visitor browses your website more than once or browses an important page, you can identify this visitor immediately. You can also identify VIP visitors from your visitor list or who chatted with you before.

  • Keyword Match

    When a visitor goes to your website by using a search keyword that matches the keyword list you pre-set, you can identify this hot prospect immediately.

  • Live Chat

    Chat with visitors in real-time and provide live assistance to visitors when they need help.

  • Compatible with Most Browsers

    Include Internet Explorer, Netscape, Mozilla, Opera, Firefox.

  • Multi-Operator Chats

    Visitors can chat with more than one operator at the same time. And the operator can transfer the chat to another one if necessary.

  • Visitor Traffic Monitoring

    Monitor the daily and monthly web site traffic, including page views and unique hits (unique visitor IP). Collect visitor information, such as geographic region, browser type, and operating system.

  • Referrer and Keyword Usage Analysis

    Analyze where your visitors come from and their search keywords usage.

  • Knowledge Base Management

    You can store questions and solutions frequently used for visitors, sort them into specific folders, and send them to your visitor instantly.

  • Visitor Identification & Footprint

    Store your visitor's chat history, contact information and footprint in the operator's server, which helps to identify each visitor once they log in again, and operator can check the browsing history of visitor.

  • Instant Usage

    You can set up ChatOnWebsite within 10 minutes. No need to set up any server and there's no setup fee or contract . Visitors don't need to download/install applications or sign up. Anybody can login at will.

  • Visitor IP Blocked

    Block IPs of vicious visitors. When you block IPs successfully, you can monitor the number of blocked visitors in a blacklist.

  • Auto-Invitation

    When a website visitor browses a webpage that exceeds a set time, ChatOnWebsite can send an invitation to the visitor automatically.

  • Operator Robot

    When the operators are offline or in busy status, the visitors can choose the Robot Knowledge to answer their questions. The visitor only need to type the question with the keyword in the inputbox. Then the robot operator will provide the corresponding answers for them to choose.

  • Chat Statistics Report

    Review all chats with visitors, including successful and missing chats. There you can analyze all chats by different statistics, such as chat time, response time, operator logging-in date or chat history and so on.

  • Proactive Chat

    Invite visitors to chat on your operator's own initiative.

  • SSL Security

    When you use SSL (Secure Sockets Layer), your conversation with visitors can be encrypted so no one can intercept your critical dialog.

  • Skype to Phone

    If a visitor provides a phone number during a chat, the operator can use ChatOnWebsite to connect Skype to call the visitor directly.

  • Support Ticket System

    When operators are off-line, visitors can leave messages in the system and choose a department to reply to them.

  • File Transfer

    Visitors can transfer the files to operators, and the operators can send files back to visitors as well.

  • Visitor's Activities Status

    Display the status of website visitors' activities, including browsing, calling or chatting, and time information.

  • Customizable Buttons

    Upload customized chat buttons or create your own design and use them for both online and offline buttons.

  • Canned Messages

    Save your most common messages for greeting and signing off, etc. This saves time wasted on composing, poor grammar and embarrassing spelling mistakes by operators.

  • Chat History

    Save all your chat sessions and easily review chats online.

  • Company Banner/Logo

    Upload your own images in the chat dialog box for a completely branded user experience.

  • HTML Message Chat

    Send message to visitor in HTML format.

  • Unicode Support

    Support different languages for both visitors and operators.

  • Free and Automatic Upgrade

    You can always use the latest version of ChatOnWebsite. ChatOnWebsite system will periodically upgrade the version for you.

  • Email Signature

    When a visitor receives your email, the visitor can click the chat button to chat with you in real-time. You can even add a live chat button in your Outlook Express messages.

  • Screen Capture

    You can capture any screens and transfer them to whom you are chating with.

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